These policies outline how we operate, what’s included, and how we protect both your investment and our services. By signing this agreement, you acknowledge and accept the following terms.

• Every service visit includes: tank inspection, livestock health check, water testing and balancing, filter/equipment upkeep, algae removal, substrate cleaning, glass polishing, and a service summary.
• Services do not include: livestock guarantees, tank relocation, construction work, cabinetry modifications, or major equipment replacements unless separately agreed upon.
• Additional requests outside your selected plan are billed separately.
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• All services are billed flat-rate per month, not by the hour.
• Whether a visit takes 1 hour or 5 hours, the rate remains the same.
• Emergency service calls are billed separately at $125 flat.
• Materials, salt, additives, livestock, and specialty equipment are always billed separately.
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• Clients cover the cost of all materials.
• Synthetic salt mix, filter floss, additives, and livestock are supplied by S.O. Aquariums and billed at competitive rates.
• Client-supplied salt or water is not permitted unless agreed to in writing.
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• Every saltwater or reef account requires a mixing vat system.
• Cost: $400–$650 one-time investment by the client.
• Vat must be installed near a water spigot and electrical outlet.
• Installation labor is included at no charge when you begin service.
• The system becomes the client’s property after installation.
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• Cleaner & safer than ocean water (no pollutants, parasites, or seasonal swings).
• Fresher & more stable than pre-mixed water stored in containers.
• Full control over salinity, alkalinity, and trace elements.
• Healthier livestock with consistent, precision-balanced water.
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• Other service providers charge $1.50–$2.00 per gallon when hauling their own water. For a 200-gallon system, that’s $300–$400 every refill.
• With S.O. Aquariums:
• - Synthetic Salt → 200-gallon box = $60.
• - Filter Floss → Large roll for 6–12 months = $80 (vs. $5–$10 per visit charged by competitors).
• Most clients save $1,000+ per year in materials with our model.
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• Emergency visits are billed at $125 flat, regardless of duration.
• Availability is subject to scheduling, but we strive to respond within 24 hours.
• Emergency visits are intended for stabilization, not full maintenance.
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• Clients must provide at least 24 hours notice to cancel or reschedule a service.
• Missed or late-cancelled visits may still be billed.
• S.O. Aquariums reserves the right to reschedule in case of weather, equipment failure, or emergencies.
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• Payments are due on the 1st of each month unless otherwise agreed.
• Accepted methods: Zelle, bank transfer, card, or other approved methods.
• Late payments are subject to a $25 late fee after 10 days.
• Services may be paused if payment is overdue by more than 30 days.
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• S.O. Aquariums maintains systems and provides expert care, but does not guarantee livestock survival.
• Fish, corals, and plants are living organisms that may be affected by disease, stress, prior conditions, or equipment failure outside our control.
• We will always advise clients on best practices, but ultimate responsibility lies with the aquarium owner.
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• Client must ensure access to the aquarium at the scheduled service time.
• If access is denied, missed visits may still be billed.
• S.O. Aquariums is not responsible for damages caused by lack of access.
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• S.O. Aquariums is not liable for structural damage caused by the tank itself (flooring, cabinetry, leaks).
• Liability does not extend to damages caused by client negligence or third-party equipment failures.
• Any liability claims are handled under So Captures LLC, the legal entity powering S.O. Aquariums.
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• Either party may end service with 30 days written notice.
• Outstanding balances must be paid before termination.
• Installed equipment (such as mixing vats) remains client property once paid for.
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• We guarantee the quality of our service.
• If you are dissatisfied, S.O. Aquariums will return within 3 business days to correct the issue at no extra charge.
• This guarantee does not apply to livestock outcomes.
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• Privacy Policy – Protects client information collected online or in records.
• Media Policy – S.O. Aquariums may take before/after photos for portfolio use unless client requests otherwise.
• Weather/Disaster Policy – Service may be suspended or rescheduled during hurricanes or natural disasters.